Teams look past Hotjar when they want feedback without the weight of session recording and heatmaps — for performance or privacy reasons — or when the post-merger split into separately priced products (heatmaps, surveys, analytics) made the bill harder to justify for the feedback piece alone.
Say So captures what users say: structured feedback (an issue or an idea), with the page URL, an optional screenshot, and the identified user attached — then helps you act on it.
Say So is a tiny vanilla script in a Shadow DOM that loads after your page is interactive, so it won't dent Core Web Vitals. There's no session recording, and feedback isn't sold or used to train anything.
Say So is one product with one flat price: a genuinely useful free tier, then $120/yr for unlimited Pro.
There’s nothing to migrate to get started. Create a project, paste one <script> tag, and you’re collecting feedback — usually within a minute. Keep Hotjar running in parallel while you try Say So, then switch when it feels right.
For collecting and acting on direct feedback, yes — and it's far lighter. For heatmaps and session recordings, no; Say So doesn't do behavior analytics, by design.
The opposite. Say So is a tiny vanilla script with no session recording, so it's lighter than a behavior-analytics tag and stays out of your Core Web Vitals.