Feedback widget vs visual feedback suite (bug tracking, session replay, surveys)
TL;DR
Userback is a full feedback suite: visual bug reports, session recording, surveys, and a public roadmap, priced per seat. Say So does the part most teams actually use — catch bug reports and ideas in your app (with an optional marked-up screenshot), triage them in a private inbox, and loop them into Slack — for one flat price. Pick Userback if you need session replay, surveys, or a public roadmap. Pick Say So if you want the feedback widget without the rest, and without paying per teammate.
| Say So | Userback | |
|---|---|---|
| What it is | Focused feedback widget + inbox | Feedback suite: bugs, session replay, surveys, roadmap |
| Screenshots | One-tap marked-up screenshot, optional | Annotated screenshots, video, and session replay |
| Setup | One script tag, very little to learn | More to set up across the suite |
| Session recording | No — we don't record your users | Yes |
| Slack | Two-way: post, set status, email the user back | Integrations, varies by plan |
| Pricing | Free, then flat $120/yr (unlimited) | Free tier, then per seat — grows with your team |
Userback
Userback bundles a lot: visual feedback, bug tracking, session replay, surveys, and a roadmap. If you want all of that in one place, it's capable. But reviewers often say it's more than they need, with a learning curve to set everything up.
Say So
Say So is just the feedback part — catch a bug or an idea in one tap, see it in a clean inbox, act on it. Nothing else to learn, nothing else to configure.
Need the full suite? Userback. Just want feedback caught and sorted? Say So.
Userback
Userback charges per seat, and the features people want most — session replay, surveys, AI — sit on the higher tiers. As you add teammates, the bill goes up.
Say So
Say So is one flat price: free to start, then $120 a year for unlimited everything, no matter how many people are on your team.
If your team is growing and you don't want the cost to grow with it, flat pricing is the easier call.
Userback
Session replay records what your users do on the page. It's useful for digging into a bug, but it adds weight and means you're recording people.
Say So
Say So is a tiny script with no session recording. It loads after your page and stays out of the way, and it only ever captures the feedback someone chooses to send.
If you don't need recordings — and don't want the weight or the privacy questions — Say So keeps things light.
Userback is a feedback suite — bug reports, session replay, surveys, and a roadmap, priced per seat. Say So is just the feedback widget: catch bugs and ideas in your app, triage them in a private inbox, at one flat price.
No. Say So has no session recording. It only captures the feedback someone chooses to send, plus the page it came from and an optional screenshot.
Userback charges per seat, so the cost grows with your team and the best features are on higher tiers. Say So is flat: free to start, then $120 a year for unlimited everything.
Yes. They can grab the page and mark up the problem right in the widget, no account needed. It stays optional, so a quick text note is still one tap.
One script, a calm inbox, and a free Slack loop. Free forever for one project.
Already on Userback? See what switching looks like →