Feedback widget vs feedback board, roadmap & announcements
TL;DR
Frill is a public ideas board with a roadmap and an announcements feed. Users vote on ideas out in the open, and most of the work happens on that public board. Say So is the opposite: a button in your app that catches feedback, and a private inbox where you sort it. There's no public board, and no account for people to make before they can speak up. Pick Frill if you want a public roadmap your customers follow. Pick Say So if you want to collect feedback quietly and act on it.
| Say So | Frill | |
|---|---|---|
| What it is | Feedback widget + private inbox | Public ideas board, roadmap, and changelog |
| Leaving feedback | One tap in your app, no account | Users usually sign in to vote |
| Where you work | A private inbox you filter, tag, and resolve | Mostly the public board itself |
| Slack | Two-way: post, set status, the user gets emailed | Limited / one-way |
| Public voting / roadmap | No, on purpose | Yes — that's the product |
| Pricing | Free, then flat $120/yr (unlimited) | Paid tiers with add-ons; trial, no free plan |
Frill
With Frill, most things happen on the public board. A common gripe from its users is that there's no separate private place to manage feedback — you're working on the board itself, one item at a time.
Say So
Say So is built around a private inbox. Filter by type, search, tag, and mark things resolved. Your customers never see the pile, and you're not doing everything in public.
Want a public board front and center? Frill. Want a quiet inbox to actually sort feedback? Say So.
Frill
On Frill, voting usually means creating an account first. Plenty of people won't bother, so you hear from fewer of them.
Say So
Say So asks for nothing. People tap the button, type, and send — email is optional if they want a reply. Lower bar, more feedback.
If you want the most people possible to leave a note, skipping the login helps. That's how Say So works.
Frill
Frill has a few tiers, and some of the useful bits — privacy, white-labeling — are paid add-ons on top. Reviewers sometimes find the total confusing, and there's no free plan, just a trial.
Say So
Say So has a genuinely free tier, then one flat price: $120 a year for unlimited everything. Nothing to tack on.
If you want a free way to start and one number to remember, Say So is simpler.
Frill is a public ideas board with a roadmap and announcements. Say So is a private feedback widget — one script tag that catches feedback in your app and puts it in an inbox only your team sees.
Not with Say So. They tap the button, type, and send, with email optional. Frill usually asks people to sign in before they can vote.
No. Feedback stays private and you reply to the person directly. If a public roadmap is what you want, Frill is the better choice.
Yes — Say So is free for one project, then $120 a year for unlimited. Frill runs on a trial with paid tiers, not a permanent free plan.
One script, a calm inbox, and a free Slack loop. Free forever for one project.
Already on Frill? See what switching looks like →